I recently attended the mesh conference in toronto (and meshU). I tend to take non-linear notes, not so much as a way to revisit the words, but as a way to keep my mind focused on the lecture or panel discussion and to make myself feel a little more apart of the conversation.
Anyway, I posted my notes up to flickr and I just noticed Michael O'Connor Clarke used them in a recent blog post.
To add my feedback to the quote in controversy ("The Customer is not that Smart" by Dave Jones). I don't think it's something you want to tell your customers to their face (or behind their backs), but as it relates to what they hired you to do, it's probably true, or they wouldn't have hired you to do it. It also doesn't mean that they're dumb.
Thanks Michael.
